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Privacy and Cookie Policies

Date of publication: 16th May 2024

Effective Date: 16th May 2024

Thanks for accessing to 1TRACK.ru website, mobile applications, devices and other software, any and all parent, subsidiary or associate company (collectively, the 'Site') of 1TRACK.ru (all references to 'we' 'us' and 'our' refer to 1TRACK.ru). We take your privacy seriously and want you to know about the Privacy Policy we have in place to protect your personal information. This Private Policy also applies through our services and products via mobile devices, either through mobile applications or mobile-optimized websites.

This Privacy Policy explains:

By visiting our Site, you accept the practices described in this Privacy Policy:

  • Collection of Information
  • Use of Information We Collect
  • Sharing of Your Information
  • Your Choices
  • Data Security and Retention
  • Visitors from the European Union
  • Third-Party Data
  • Privacy of Children Online
  • Cookie Policy
  • Changes to This Privacy Policy
  • Collection of Permissions (App only)
  • Third party SDKs (Android only)

Collection of Information

We collect, process, and use your information when you:

  • Register for our Services or sign in to an existing account
  • Visit 1Track website(s)
  • Access our Services through our application(s)
  • Connect to our Services using third-party accounts, such as your email, social media, or payment account(s)
  • Contact us for support
  • Enter a sweepstakes, contest, promotion, survey, or poll
  • Use the shipment tracking feature: We will collect your tracking number and shipment tracking information.

Further, we and our service providers automatically collect certain information about you through:

  • Interaction with our Services
  • Cookies and other tracking technologies
  • Location-identifying technologies
  • Monitoring and analyzing trends, usage, and activities

The types of information you provide may include Personal Information. 'Personal Information' means information that can be used to identify you (whether alone or in combination). The Personal Information you may provide to us includes:

  • Your name
  • Email address
  • How you connect to our Services, such as your IP address, unique device identifiers, device or session IDs, and information regarding the network and connected hardware (e.g., computer or mobile device)
  • Browsing, shopping, and purchase history
  • Your geolocation
  • Click-stream data (the page-by-page paths you take as you browse through our Services)

For compliance with legal obligations, it's important to note that information such as tracking numbers and shipment tracking details alone cannot identify a specific individual. In order to optimize our products, we may collect non-personal information from you. If we combine such non-personal information with other non-personal or personal information to identify a specific individual, then this non-personal information will be treated as personal information.

Please understand that the features and services we provide to you are continually evolving and being updated. If a particular feature or service, not mentioned in the previous descriptions, involves the collection of your information, we will provide additional explanations regarding the content, scope, and purpose of the information collection. This will be done through page prompts, interactive processes, website announcements, or similar means to seek your consent.

Use of Information We Collect

Internal Use:

  • We receive and store certain types of information about your use of the Site when you use the Site. Our purpose is to allow the Site to work properly, to allow us to provide our services, to evaluate use of the Site, for marketing purposes and to personalize and enhance your interaction with us.
  • Some examples include: We may collect technical information such as your IP address, the address of a referring website or application, the type of web browser or mobile device you use, your operating system, your Internet Service Provider and the path you take through the Site.

Communication with You:

  • We will use your personal information to communicate with you about our Site. You may also submit your email address or phone number to request notification when we receive new update of your package, our new service promotion, or to sign up for our email newsletter. You can unsubscribe or opt out of future emails at any time.

Administer Contests and Promotions:

  • From time to time, 1TRACK may invite you to enter various contests, sweepstakes, surveys or promotions. If you choose to participate in a contest or promotion, your Personal Information may be used to administer the contest, such as to determine your eligibility for the contest or to award a prize.

Sharing of Information

We do not sell, rent, trade, license, or otherwise disclose your personal information to anyone, except in the following specific situations:

  • Service Providers and Vendors: We may disclose or otherwise make available personal information, including transaction information, to service providers and vendors for the purpose of managing, providing and improving 1TRACK services and for marketing purposes. Examples: Logistics companies, vendors, and other payment service providers such as PayPal, financial institution partners, credit card processors, hosting and maintenance providers, data storage and management providers, marketing and promotional providers, service providers sending emails and generally, companies that help us improve our product and service offerings and our websites.
  • Protection of Rights and Other Legal Purposes: We may be required to disclose information if subpoenaed, served with a court order or requested by law-enforcement officials conducting investigations, or if we are otherwise required by law to disclose such information. We will also release personal information when necessary to protect our legal rights or enforce our Terms of Use and other agreements. 1TRACK may provide your personal information in response to a search warrant, subpoena or other legally valid inquiry or order, or as otherwise required by applicable law.
  • Merger and/or sale of assets: We do not normally sell trade or rent personal information to other companies in the course of our business. However, it is possible that we might acquire, merge with or be acquired by another company, or that we might dispose of some or all of our assets, in which case your personal information could be disclosed to another company, subject to the Privacy Policy in effect.
  • Non-personally identifiable information: We may share information that does not identify you or any user, such as the number of daily visitors engaged to a particular page, with third parties such as advertising partners.

Transferring your personal data globally.

We globally commit to handling and transferring personal information in compliance with the highest privacy protection standards. When you use our services, your personal information may be transferred to servers located in the EU  and the United States. Such international transfers will follow strict data protection and privacy security measures to ensure a level of privacy protection equivalent to what we provide locally.

For personal information transferred to EU and US servers, we adhere to relevant privacy and data protection laws in the EU and the United States, including but not limited to ensuring the existence of appropriate security measures such as encryption and access controls to safeguard data security and privacy. Additionally, we monitor changes in relevant laws to ensure that our practices can adapt promptly to these changes, safeguarding user privacy rights.

For personal information of EU users, we will conduct data transfers in accordance with the requirements of the General Data Protection Regulation (GDPR). This means that when personal information leaves the European Union and the Economic Area, we will transfer it by adopting standard contractual clauses recognized by the European Commission or when the receiving country has an adequate level of data protection. We commit to regularly assess the data protection level in the receiving country and ensure the effective implementation of protective measures.

If you have questions or need assistance regarding the cross-border transfer of your personal information, please contact us.

Your Choices

You can always choose not to provide information, even though it might be needed to use our services, or to take advantage of certain features or functions on the Site.

You can contact us through our email at [email protected] to:

  • Correct or update your personal information
  • Stop receiving mail to your email address
  • Disable and/or delete your account and personal information
  • Block cookies on your computer to stop using featured service on the Site

Data Security and Retention

This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, such as:

  • Safeguarding all financial transactions done through this Site with Secure Sockets Layer ('SSL') encryption.
  • Granting only employees who are providing a specific service access to your personal information.
  • Working only with third-party service providers who we believe adequately secure all computer hardware.

While our business is designed with safeguarding your personal information in mind, please remember that 100% security does not presently exist anywhere, online or offline. 1TRACK accounts require a username and password to log in. You must keep your username and password confidential, and never disclose it to a third party. Because the information in your Distribution Lists is so sensitive, account passwords are encrypted, which means we cannot see your passwords. We cannot resend forgotten passwords either. We will only reset them.

Unless the law requires or allows a longer retention period, we will retain the information collected from you or about you for the shortest time necessary to achieve the purposes described in this privacy policy. When the information is no longer needed for these purposes, we will either delete it or retain it in a form that does not identify you. In determining this retention period, we will consider various criteria, including the type of service requested or provided, the nature of our relationship with you, the impact on the services we provide to you if we delete certain information, and the legal requirements for retention. Please note that when you successfully apply to deactivate your 1Track account, we will promptly complete the review of your account deactivation. Upon approval, we will completely delete your personal data. If we cease to operate a product or service, we will notify you in a manner of individual delivery or announcement, and we will delete your personal data after discontinuing the product and service.

Visitors from the European Union

This section of the Privacy Policy applies only if you use our Site or services covered by this Privacy Policy from a country that is a Member State of the European Union, and supplements the information in this Privacy Policy.

Subject to limitations in applicable law, you are entitled to object to or request the restriction of processing of your personal information, and to request access to, portability, rectification and erasure of your own personal information. Where the use of your information is based on consent, you can withdraw this consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Requests should be submitted by contacting us through our email at [email protected].

Third-Party Data

1TRACK.ru contains hyperlinks to websites of logistics providers, merchants and retailers and other websites or locations that we do not control and are operated and controlled by third parties ('Third-Party Websites'). Our Privacy Policy does not apply to these Third-Party Websites and we make no representations regarding the policies or business practices of any such Third-Party Websites.

Privacy of Children Online

We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 18. Elsewhere on this Site, you have represented and warranted that you are either 18 years of age or are using the Site with the supervision of a parent or guardian.

If you are under the age of 18, please do not submit any personal information to us, and rely on a parent or guardian to assist you when using the Site.

Cookie Policy

Cookies are small pieces of information that your Internet browser stores as text files on your computer's hard drive.

1TRACK.ru uses cookies and similar technologies to analyze trends, administer the website, track user's movements around the Site, and gather demographic information about our user base as a whole. We use cookies for many purposes, including, without limitation, authentication, tracking user preferences or web pages visited while using our Services.

The Site uses cookies to:

  • Speed up navigation
  • Track site usage
  • Recognize users and user access privileges and preference
  • Conduct research and diagnostics to improve our content, products and services

Most browsers are initially set to accept cookies; you may control the use of cookies at the browser level. If you choose to disable cookies, it may limit your use of certain features or functions on the Site.

Changes to This Privacy Policy

To keep you informed of what information we collect, use, and disclose, we will post any changes or updates to this Privacy Policy on this Site and encourage you to review this Privacy Policy from time to time. If we make changes to this Privacy Policy, we will notify you by revising the date at the top of this Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy, please feel free to contact us through our email [email protected].

Collection of Permissions (App only)

We will only apply to the users for permissions when necessary to ensure the normal use of the functions. 1TRACK doesn’t currently require any specific sensitive permissions to function properly on your mobile device.

Third party SDKs (Android only)

To develop our services and improve user experiences, we used third-party SDK(Software Development Kit) in our 1TRACK Android App. The SDK we used are as follows:

  • Alipay SDK to authorize login via Alipay and account connection. This might involve collection of users’ device identification information.
  • Google Sign-In SDK to authorize login via Google account and account connection.This might involve collection of users’ device identification information.
  • Firebase SDK to push notifications, analyze and count the application errors. This might involve collection of users’ device identification information.
  • Yandex Mobile AdsSDK to place and manage ads in different formats in the app. This might involve collection of users’ device identification information.
  • Yandex AppMetrica SDK to analyze and count the application errors. This might involve collection of users’ device identification information.
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